Jop the answers.
How do I become a Jopper?
Fill out the Jopper application on the Jop website. If you have any questions, Jop Ops would love to answer them! Use the Contact Form to get in touch.
Are there any requirements for Joppers?
Why should I be using Jop?
Who are the customers using Jop?
No, seriously. Have you ever looked around a crowd and thought, “I wonder if any of these people need help with...whatever service you provide”? Jop connects you with those people: the woman who walks her dog past your house every morning, the man who only thinks Chef Boyardee is fancy cuisine, the neighbor you keep meaning to meet, the local business who is just now realizing it needs your talents for a few hours every Tuesday.
How much does it cost to use Jop?
What is the Jop equity sharing program?
Jop’s equity sharing program is the first in the sharing economy. For the first time, service providers on an on-demand platform are given a financial stake in their workspace. Service providers will also given a voice in company decisions.
What is a jop?
Can customers choose the Joppers they want to work with?
Can I choose my services?
How many bookings will I receive?
Do I need a license or certification?
What kinds of services can I offer without a license or certification?
What if I have a certification that’s not required?
What kind of screening do you do?
How do I sign up to offer another service?
Please do not create another account to offer additional services as a Jopper. If you’re caught with multiple Jopper accounts, you risk being removed from the Jop platform. If you have any questions about adding more services, or are experiencing difficulties with the application form, reach out to Jop Ops. We would be happy to help you out.
Can I still get work through another on-demand platform?
If you want to provide a service that’s not available on Jop yet, contact Jop Ops with the name of the service and the reason you think it’s a great fit for the app. We will do our best to offer the service on Jop soon.
How do I access Jopper Mode?
When can I contact customers?
For example, before the service takes place, you can message the customer if you’re having trouble finding parking.
How do I contact customers?
How can I manage my availability?
Your calendar does not change when you confirm a booking. This allows you to manage your own schedule. Once you confirm a booking, it's a good idea to think about whether this appointment means you are unavailable for a time slot (morning, afternoon, evening) and update your Jopper calendar accordingly. This change will not be made automatically. Your Jop calendar synchronizes automatically with your phone calendar. That way, you can keep track of your schedule in one convenient location.
What are those numbers on my calendar?
I forgot to update my availability and now somebody has requested me for a time when I’m not available! What do I do?
How can I reschedule a booking?
This would be a great time to update your Calendar to reflect your new booking.
What happens if the customer and I cannot find a time to reschedule a booking?
Can I reschedule a booking when a customer asks me?
This would be a great time to update your Calendar to reflect your new availability.
How do I cancel a booking?
In order to keep improving Jop, you’ll be asked a few questions about what made you decide to cancel this booking. Your response will remain confidential. Do your best to minimize cancellations. Too many cancellations will affect your Jopper rating, your ranking in search, and may result in your removal from the Jop platform.
What happens if I cancel a booking?
What happens if the customer cancels a booking?
If the customer cancels a confirmed booking 2-24 hours before the appointment start time, the customer pays 25% of the service costs. You will receive 80% of this fee for a first-time customer, and 85% of the fee for a repeat customer. If the customer cancels a confirmed booking less than 2 hours before the appointment start time, the customer pays 50% of the service costs. You will receive 80% of this fee for a first-time customer, and 85% of the fee for a repeat customer. For more details, see the Jop Service Professional Agreement and the Jop Terms & Conditions.
Can I send someone else to a booking if I can't make it?
Jop cannot stress enough how important it is that you are the only one who shows up to your jops. Violating this guideline violates the Jop Terms & Conditions. If Jop receives a report that a Jopper has sent someone to a booking in their place, the Jopper’s account will be immediately terminated.
What happens if I have an emergency that prevents me from showing up at a booking?
If you are gravely injured right before the booking is supposed to start, please seek medical assistance first. Your health and safety are always the most important. Once you are able, contact the customer over chat, and contact Jop Ops so that everything can get sorted out.
What is my Jopper identification?
How can I stay safe on a booking?
If you have large or heavy tools with you at the service, feel free to leave them. Jop will send somebody to pick up and return the tools to you once the situation allows.
What if I need more time to complete a service?
Make sure to discuss these changes with your customer, that you come to an agreement, and confirm this agreement in a clear chat message so that everything moves forward smoothly.
What if I need to charge more than the agreed upon price for a service?
1. You may realize that it will take longer to complete a service than you originally estimated. In this case, talk to your customer to determine how they’d like you to proceed. If you agree to add more time to the booking, you can add more time in “My Jops”. If the customer does not want to add more time, continue your work for the intended amount of time. Before you leave, try to bring the project to a manageable pause. You may also want to consider staying for a little extra time when possible – this extra work can help you get a great review on the service, and more bookings in the future. 2. You may have expenses for a service. If you realize that you need to make purchases before the service is scheduled to take place, contact the customer through chat to determine whether they would like to make the purchases themselves, or have you expense the items in the “Update Service” section of the booking page. It is mandatory that you come to a clear agreement on chat, including specifying the amount you are both fine with spending. You may realize during the service that you need to make purchases. Talk with your customer before proceeding. You must confirm your decision on chat, and add time and expenses to reflect your decision on the app. However, it’s best to avoid this scenario. Be proactive when you check in with the customer over chat to see if they need anything. Additionally, the customer may tell you they are surprised at some aspect of the price. Remind them that the price has two components: your fee (which pays you for your hard work!), and the SafeFee (which keeps everyone secure).
How do I change my price for services?
How do expenses work?
How do I get paid?
When do I get paid?
If you have any questions, please contact our operations specialists at 1.888.237.3584.
Can I accept tips?
100% of the customer’s tip is transferred directly to your bank account.
How do I dispute a review?
What is the Jop SafeFee?
How do I unregister from Jop?
If you’re sure you want to leave, contact Jop Ops with your account information (name, email address, phone number) with the subject line “Unregister From Jop”. Within a few days, you will receive an email confirming that your account has been deleted. You may want to delete the app from your phone. We’re sorry to see you go!
How do I unsubscribe from Jop emails?
There is a difference between the amount of money I received from Jop and the amount I expected to receive. What do I do to resolve this situation?
What if a customer asks me to deliver alcohol or cigarettes?