Jop the answers.
What is Jop?
On Jop, you hire and pay Joppers directly through the app. To find the right person, you can sort through a detailed profile, including customer reviews and a portfolio, and use the in-app messaging service.
How do I use Jop?
Why should I be using Jop?
Which services are available on Jop?
Services categories include: Beauty, All-Around Help, Home, Pet Care, Cleaning, Entertainment, Wellness, and Lessons.
How much does it cost to use Jop?
Can I use Jop if I don’t have a smartphone?
In the meantime, if someone else in your household has a smartphone, you can use your email address or social media account to create an account on Jop.
What is a Jopper?
How are Joppers vetted?
Finally, Joppers are constantly rated and reviewed by users on the app. These reviews provide information to fellow Jop users, and allow Jop Ops to ensure that Joppers are consistently providing great service.
How are Joppers rated?
Once customers review a Jopper, these blue stars turn gold. Gold star reviews have been given by customers on the Jop platform after working with Joppers. Jop does not influence these gold star ratings.
Are Joppers screened and background checked?
What is included in the background check?
Are Joppers all licensed and certified?
How can I find a Jopper?
I searched for a service but no Joppers came up. What’s happening?
When are Joppers available?
What if I need a Jopper after 12 AM?
How does booking work?
My phone battery died in the middle of a booking request! Did the booking still go through?
Is there any way I can find out if a Jopper can handle my very specific needs without submitting a booking request?
Once you submit a booking request, the Jopper will quickly contact you to find out more about scheduling your booking. At this point, you two can talk more about the specifications of your booking, and determine whether you can work well together. You only pay if you decide to confirm the booking, after the service has been completed at the time and date agreed upon by you and the Jopper.
What if I don’t want a service at my current location?
How do I contact my Jopper?
For safety and convenience, Jop encourages everybody to use the app’s messaging service. If there’s a dispute in the future, everything is documented.
How do I pay my Jopper?
Your credit card will not be charged until the service is completed. At this time, you will also be emailed a receipt.
Do I need to provide my credit card information every time I make a booking request?
Can I pay cash?
I think the price a Jopper offers is too high or low. Can I negotiate with them?
You are free to keep searching to find a Jopper in your price range, or provide a tip after the service if you feel the Jopper is undercharging.
How do I cancel a service?
In order to help us keep improving Jop, you’ll be asked a few questions about what made you decide to cancel this booking. Your responses will remain confidential. Please note that if you cancel within 24 hours of a booking’s start time, you will be charged a cancellation fee. However, if you’re able to reschedule the booking with the same Jopper on the Jop app, in chat, this fee will be waived.
What if I am not happy with my service or Jopper?
If you still can’t settle the situation, please don’t hesitate to contact Jop Ops and they will help you work through the situation.
How do I report a problem with my service?
How do I recognize my Jopper?
You can also ask the Jopper for state ID or their drivers’ license.
The person who showed up is not the Jopper I hired. What do I do?
The Jopper is late. What do I do?
If the Jopper does not respond after 30 minutes, you may cancel your service with no cancellation fee. When you cancel, select “The Jopper is more than 30 minutes late” as your reason for cancelling. If you continue to have problems, you can report the situation to Jop Ops, who will help you move forward from there.
My Jopper didn’t show up. Now what?
If you have tried reaching out to your Jopper and haven’t received a response, cancel the booking. Make sure you select “Jopper did not show up” when you cancel so that you will receive a full refund. If you wish, you can send a more complete report of the situation to Jop Ops.
Can I be refunded?
I loved my Jopper! How can I book them again?
Do I have to leave a tip?
If you ever feel that you have been pressured to leave a tip, please don’t hesitate to reach out to Jop Ops. Nobody should be pressuring you to tip.
What if my Jopper pressured me to leave a good rating or review?
What is the Jop SafeFee?
How do I become a Jopper?
What do you do with my personal information?
I want to use Jop but it’s not available in my city yet. What do I do?
How do I get unregistered from Jop?
If you’re sure you want to leave, contact Jop Ops with your account information (name, email address, phone number) with the subject line “Unregister From Jop”. Within a few days, you will receive an email confirming that your account has been deleted. You may want to delete the app from your phone. We’re sorry to see you go!
How do I unsubscribe from Jop emails?
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